At optical-center.com, we guarantee you an exclusive service Return or exchange If you've changed your mind or if your glasses don't match your expectations, at www.optical-center.com, you have within 14 days to reconsider your order and have your box reshipped.
Since your glasses are new and in their original packaging or that your contact lenses are in their sealed packaging, you can return them and we'll pay you back within a maximum period of 14 days following your request of banking refund made from your customer's area, according to our general terms of sale.
The 14 days' period of withdrawal begin upon receipt of your box and are ending on the 14th day at midnight. If the 14th day is a saturday, a sunday or any holiday, your period is extended to the next working day midnight.
If you want to change the model of your eyeglasses, sunglasses or contact lenses, or to simply modify their color, size or correction, you can return your box at your cost at the address below. A credit will be credited in your Customer's account.
Then you'll be able to order again. Your right to withdraw can be used before your box's shipping by our services. For any optical return, please contact our Customers Service at 02045179341or by email at firstname.lastname@example.org.
Our advisors will tell you the steps to take. The address for returning any purchase of sunglasses, eyeglasses, contact lenses or maintenance products is:
190 Tottenham Court Road
London W1T 7PH
Assistance and advice
You can call us MONDAY TO FRIDAY for a purchase in store or online from 9 a.m. to 5 p.m.
*(Carrier charges may apply)